Guest Services

Qualifications:
Required Minimum high school diploma or GED.  Preferred 2 year degree; 5+ years in customer relations environment; good interpersonal and multitasking skills; organized; able to follow instructions; able to lift up to 50lbs; evangelical Christian with personal spiritual maturity, Biblical knowledge and application, and/or academic Biblical training; Bilingual/Spanish: a plus.

Skills Required:
Working knowledge of Microsoft Word & Excel software, ability to use web-based human management software, ability to monitor, operate & troubleshoot office equipment including security systems (cameras)

Physical Demands:
(The nature of physical effort leading to physical fatigue) Caring for guest(s) can be physically demanding. This individual will be lifting and carrying bags and equipment, and will spend time sitting at a desk or walking, lifting and pushing. This individual will be expected to clean and maintain equipment and facility, and will move throughout the community with guest(s).  This individual will come in contact with guest(s) who are ill and/or contagious, and must take precautions to ensure the health and safety of all guest(s), staff and themselves.

Mental Demands:
(Conditions that may lead to mental or emotional fatigue) Caring for guest(s) is stressful.  This individual must ensure that guest(s) are supervised at all times, and that guest(s) are involved in safe and appropriate activities. At times there will be a number of situations happening at once and this individual must be prepared to handle accidents and emergencies at any time.

Employment Status:
Part-time nonexempt 24 hours per week; eligible for dental, vision and retirement benefit

Reports to:
​Guest Services Coordinator

Responsibilities & Duties

Guest Services (70%)

  • Warmly greet all guests, including but not limited to, visitors, volunteers, vendors, staff, students, donors, homeless men, women and children, community groups, church groups, and public officials.
  • Triage guests to determine services needed or assistance requested and direct guests to appropriate staff, other GRM facilities, other social services agencies, churches, ministries, legal services providers, mental health or medical services providers.  When appropriate, call for emergency assistance
  • Screen potential guests and assist with intake and documentation during shift
  • Conduct breathalyzer tests and UAs as needed.  Follow through with charting and filing results.  Email results to guests case manager, case manager’s supervisor and Director
  • Conduct inspection of guests’ belongings every time they enter
  • Conduct facility tours with new guests/students as needed
  • Establish and build healthy Christ honoring relationships with guests/students, volunteers and visitors
  • Become familiar with the Genesis Process and utilize those tools in support of guest(s)
  • Participate, personally, in the grace based accountability process, leading guests/students and team members in the same
  • Pray with, advise and direct the efforts of guests/students relating to spiritual, personal, and program needed
  • Supervise guests assigned to Community Service – assign and oversee tasks, train and retrain as needed for proper completion and to build employability skills
  • Respond to and handle facility emergency needs (medical, emotional, physical).  Update staff and Director as needed
  • Monitor distribution of clothing, hygiene and other supplies as needed
  • Oversee guest(s) curfew times, lights out times, and other schedules as needed
  • Execute evening bed checks – if appropriate during your shift
  • Aid with the provision of transportation as needed
  • Provide crisis intervention and conflict resolution as needed
  • Oversee and observe client medication as needed
  • Teach or oversee classes as requested
  • Assist and oversee client exit interviews, as needed

Office Tasks (20%)

  • Document any interactions, concerns or other pertinent information regarding guest(s) into Student Summaries and/or email such interactions to case manager and their supervisor
  • Track or enter attendance as requested
    • Receive, receipt and sort donations as directed
    • Assist as requested in daily and thorough weekly room/dorm checks – provide instruction and guidance as needed – contact case manager for continued issues
    • Manage Guest Services environment during shift (security, phones, check-ins, etc.)
    • Complete an Incident Report anytime a First Responder is on property.  These reports need to be given to the Director as soon as possible
    • Complete reports, manage and maintain files and assist in filing documents as requested
    • Track or enter attendance as requested
    • Secure and lock facilities when appropriate
    • Provide written correspondence as needed, after approval of supervisor
    • Receive and sort mail – ensure delivery to appropriate recipients
    • Maintain record of delivered packages
    • Maintain office equipment such as copier, shredder, etc. as needed
    • Maintain supplies by checking stock to determine inventory levels, anticipating requirements and stocking items
  • Provide written correspondence as needed, after approval of supervisor

Other (10%)

  • Assist and work closely with the Guest Services Coordinators and other staff as needed
  • Interview and provide orientation, training, supervision, support and scheduling of volunteers to assist as appropriate
  • Attend staff meeting, community meetings, or other meetings as directed
  • Attend professional trainings and networking opportunities as directed
  • Cover for staff or volunteer absences as directed
  • Respond to emails and voice mails in a timely manner
  • Track work hours consistently through Paylocity – approve timecard bi-weekly
  • Other duties as assigned

Gospel Rescue Mission is a 501 (c) (3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations.  Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ.

Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:

  • Role modeling Christ-like attributes and values through our personal actions, words, and attitudes.
  • Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear.
  • Embracing the accountability process, that leads to self-evaluation personally and for guests and students.
  • Teaching and mentoring students and guests in every opportunity by using Biblical precepts.
  • Building healthy, loving, and compassionate relationships with guests, students, and staff, without partiality while establishing healthy and safe boundaries.
  • Maintaining a personal lifestyle of integrity, honesty, and responsibility.
  • Praying with guests, students, and staff.
  • Agreeing in principle and in practice with the statements of Vision, Mission and Values of the Gospel Rescue Mission of Tucson.

It is the policy of Gospel Rescue Mission to complete a background check, drug test and motor vehicle authorization on applicants in the conditional offer stage.